customer experience•Beginner

Zendesk to Notion Ticket Tracking

// Problem

Support team lacks visibility into ticket patterns and trends without manual reporting

Automatically sync Zendesk tickets to Notion database for custom views, analytics, and team collaboration

Real-time ticket visibility

Custom team dashboards

5 hours/week saved on reporting

2-3 hours

New Zendesk Ticket

Extract Ticket Data

Create Notion Page

Ticket Status Updated

Update Notion Record

Customer support ticketing

Team knowledge base and tracking

Follow these steps to implement this playbook in your organization.

Configure Zendesk webhooks for ticket creation and status updates. Capture new tickets and changes to priority, assignee, or resolution status.

Code Example

// Zendesk webhook triggers
- Ticket Created
- Ticket Status Changed
- Ticket Priority Changed
- Ticket Assigned

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