Support team spends hours drafting responses to repetitive questions, slowing response times
Use OpenAI to generate draft responses to Intercom tickets based on help docs and past conversations
Follow these steps to implement this playbook in your organization.
Configure Intercom webhook to trigger on new conversations. Capture ticket content, customer context, and conversation history for AI analysis.
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// Intercom webhook payload
{
"type": "conversation.user.created",
"data": {
"item": {
"id": "123",
"conversation_message": {
"body": "Customer question text"
},
"user": {
"email": "customer@example.com"
}
}
}
}We design and build complete automation solutions. Strategic workflow design + technical implementation, unified.
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